Leadership Roles and Skills

Leadership Roles

During our Keynote we will learn and practice a specific set of skills aimed at developing your role as a leader.

Listed below are four roles of an effective supervisor or manager. Your ability to master these will help you become an effective leader for your organization.

Good Communicator:

• Conduct effective discussions
• Connect with employees
• Use encouraging skills
• Actively listen
• Ask high-gain questions Job

Skills Developer:

• Trains his or her team
• Always ensures safety
• Coaches
• Counsels
• Provides meaningful feedback
• Delegates
• Effectively handles objections
• Understands importance of diversity and inclusion
• Steadfast commitment to ethics, values and integrity

Customer-focused Service Provider:

• “Thinks Like a Customer”
• Builds a customer-focused team
• Overcomes organizational barriers

Accountability Owner:

• Understands company goals
• Develops and executes plans for measurable results
• Ensure safety is never compromised
• Leads versus tells
• Counsels effectively to improve performance