Through our organizational culture is how we become a world-class organization. It is through disciplined people with disciplined thought creating our world-class organization through disciplined action. Let’s talk about these areas in more detail.
1. Disciplined People
A) Level of Professionalism
We use only acceptable language when we engage with our people, customers, and vendors.
We do not tolerate off-color jokes and inappropriate comments. Disparaging comments have no
place in our organization. We are consummate professionals.
B) We Are a Learning Organization
We are constantly working on our business acumen, people skills, and communication skills. We understand the value of learning in all functional areas of our business. We understand finance as the language of business and use it to effectively monitor and improve business performance. We know how to utilize a Balanced Business Scorecard to augment financial planning. We work to become experts in all aspects of business planning, and we lead our management teams in highly effective planning protocols.
C) Investment in Self-Development
We insist that relevant learning takes place at every level. We have a developmental leadership model defined and successfully implemented, and a developmental strategy and process for everyone. Our leadership team knows how to motivate and inspire high-potential individuals and act as a leadership role model, mentor, and coach.
D) Self-Accountability Owner
Understands and “owns” goals. Plans to achieve measurable results and holds themselves accountable to Business Plan requirements. They demonstrate they know and understand their role in the organization’s success.
2. Disciplined Thought
A) Collaborative Team Building
Establishes a climate where team collaboration and effectiveness flourish. Establishes constructive and solid interpersonal relationships and treats others with courtesy, tact, and respect. Works effectively with others, regardless of organizational level, background, gender, race, or ethnicity, and works to resolve disagreements, attempting to persuade others and reach agreements. Finally, supports group decisions when group decisions are appropriate; leads and facilitates team interaction and maintains focus on group goals.
B) Integrity in All We Do
Does what is right for customers, people, shareholders, and stakeholders; role models consistency between their words and actions; lives their word; establishes open, candid, trusting, respectful relationships at all levels; treats all people inside and outside fairly; makes decisions that are effective rather than politically correct.
C) Forward-Looking
Is a visionary thinker with a vision for the business and business units. Maintains a long-term, big-picture view while dealing effectively with the short-term business challenges. Quickly identifies obstacles and opportunities; stimulates breakthrough ideas from the best talent; fosters innovative solutions, resulting in new effective business strategies.
D) Detailed Succession Planning
Empowers employees by giving them the authority to get things accomplished in the most efficient and timely manner. Provides candid and helpful performance feedback to direct reports on a regular basis, both formally and informally. Ensures that performance feedback is an integral part of every supervisor’s/manager’s daily job responsibility. Insists that leaders accept developing subordinates as a major job requirement and has created a history of developing written succession plans and mobilizing company resources to support the plan.
E) Constructively Dissatisfied
Is open to constructive criticism from a 360-degree perspective: boss, subordinates, and peers. Deals effectively with ambiguity and learns from success and failure.
F) Customer-Based Focus on Developing Solutions
Works effectively with both internal and external customers. Knows how to gather and analyze customer data to discover business opportunities, continuously improve customer value, cement customer retention, and develop competitive advantage. Understands how to utilize customer relationships to identify high-potential business opportunities and create innovative products/services that create first-mover advantage.
3. Disciplined Action
A) Balanced Leadership
Manages from a balanced leadership approach, ensuring that the three key constituents—customers, people, and shareholders—are represented in all decisions.
B) Consistent and Timely Communications Across the Enterprise
Creates and communicates a client-driven vision, corporately aligned and engaging with all employees in pursuit of a common goal. Embraces the mission, values, and company ethics in all we do.
C) Compensation and Benefits
Distributes rewards fairly: ensuring that pay, recognition, and other rewards are distributed in a fair manner, with clear guidelines and enforcement of those guidelines.
D) Promotion from Within
Developing people from inside for potential opportunities is all part of a well-defined succession planning process. It starts with the selection and retention of an excellent workforce within an environment that values diversity and respects individuality. It promotes continuous learning and the development of self and others to achieve maximum potential. Through open and authentic feedback, the promotion-from-within process can flourish.
E) Engineer Solutions to Improve Overall Business
Has developed excellent intuitive problem-solving insight supported by proven problem-solving methodology. Has an impressive, documented history of correctly diagnosing complex business problems and creating solutions that deliver acceptable outcomes. Leads others to adopt highly effective problem-solving processes.
F) Celebrate Success
Creates recognition programs that positively affect the behavior of others and motivate them to achieve personal satisfaction and high performance through a sense of purpose and cooperation
With this understanding of how culture is the foundation of a world-class organization, we will also create organizational agility. We will know, respect, and leverage the company culture and assets. It will allow us to lead integrated change within a business and/or business unit to achieve sustainable competitive advantage.
It will also help us utilize teams intentionally and appropriately to focus leaders on building an enterprise that creates profit and generates business with the ultimate objective of delivering an attractive return on shareholder investment through the best people in the industry.
By including this competency, we aim to develop leaders who can “see around corners” to anticipate changes in market conditions and proactively position the company for future competitive advantage.
Finally, this vision and approach include the fundamental competency for our leaders: the company expects sound judgment from those in whom it places trust, and this should be demonstrated through their behaviors.
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LOOKING TO BOOK A SPEAKER FOR YOUR NEXT EVENT?
Let’s work together. I am a practitioner as well as an educator and motivator, and an experienced senior leader and CEO with over 45 years of boots-on-the-ground experience. I led one of the largest rebranding initiatives in franchising history – The UPS Store, revolutionizing the $9 billion
retail shipping and business services market.
I believe that none of us can achieve success without some help along the way. For each of us, there is a person, a mentor, who we are grateful towards and who can help us get to where we aspire to be. Sharing stories and experiences as a speaker is a way of recognizing the value of these experiences and giving back to the next generation of leaders. It also is a way of demonstrating in words and deed the value I am placing in mentorship. As for me, I have been fortunate to have worked with and mentored by some incredibly special people, and none more incredible than Coach John Wooden.
I have broad experiences to share that can help others as they grow and take on new challenges. During my time as president of UPS Supply Chain Solutions, I integrated over 20 acquisitions that became UPS Supply Chain Solutions. I steered UPS’s entry into the health care industry and created the mantra, “It’s a patient, not a package. ®” With the ability to see a clear vision of the changing business landscape, the passion to develop strategies, tactics, and metrics to drive desired results, and the passion to develop the Best, The Brightest, Most Informed, and Best People in the industries they serve.
Please give me a call today at 610-322-0720 or email at
[email protected]
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Our Sales Training Workshop Includes Classroom Training and Actual
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