Whether we care to admit it or not, we all get bogged down in details. Many times, we get ourselves bogged down through our desire or belief that to be successful we must be on top of every detail, especially in our most important responsibilities. We become the victim of Analysis Paralysis.
We spend our time not as leaders, managers, and coaches, but as a player trying to play every position. We operate at every level of the business, sending a message to our people that we do not believe they can perform their responsibilities.
To understand the depth and breadth of your ability to get bogged down, analyzing a few cultural descriptors may help you understand the way you get things done and how work is performed. It can help you to understand your process, your management rhythm, and how you perceive, think, feel, make decisions, and interact with your people and how you execute your responsibilities.
These descriptors are not absolutes, but a great starting point for your self-reflection:
Cultural Descriptors:
- Compliance vs Creativity
- Individual contributor vs Teamwork
- Technology driven
- Performance driven
- Continuous improvement
- Rapid growth vs Slow Growth
- People orientated vs Productivity oriented
- Participatory management vs Command & Control
- Self-directed work teams vs traditional management
- Acceptance and Appreciation for Diversity
- Line of sight between job and Company Mission
After careful and honest self-reflection, the next step is to explore the current environment you are in that is affecting how you manage and the degree to which you micromanage, which leads to bogging down in the details.
Some thoughts on the environment:
Is the pressure to perform low, equitable, fair, and reasonable, or unreasonable?
Is out of the box thinking encouraged or discouraged?
Are compliance, ethics, or legal issues ever denigrated or marginalized?
Is bad conduct rewarded or tolerated?
Does short-term thinking dominate?
Are employees proud to be part of the organization?
Finally, it is important to give some concentrated thought to what you consider the most important issues that you will face in the next couple of years and the speed at which change will come. Your speed and the ability to set the pace will be a direct result of your ability to not be bogged down.
Your ability to build world-class teams that you trust, empower, and give the authority that equals their responsibility will free you from the anchor of the bog and allow you and them to grow and flourish. Your team becomes the engine to drive results, your people become the solution not the problem.
Team building/team effectiveness can be defined as follows:
– Establishes a climate where team collaboration and effectiveness flourishes.
– Establishes constructive and solid interpersonal relationships.
– Treats others with courtesy, tact, and respect.
– Works effectively with others, regardless of organizational level, background, gender, race, or ethnicity.
– Works to resolve disagreements, attempting to persuade others and reach agreements.
– Supports group decisions when group decisions are appropriate.
– Leads and facilitates team interaction and maintains focus on group goals.
Creating a strong culture is critical to your and your company’s long-term success and growth. It should be your desire and that of your organization to create the Best, Brightest, Most-Informed and Best-Educated management team in the industry. In the service business, people are the most important asset. The time we spend with our people is an investment in the future, not an expense or burden on our time. You cannot successfully grow the business without an investment in people.
Get Out of the Weeds and into the Light. The Speed of the Leader Determines the Pace of the Pack.
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I have broad experiences to share that can help others as they grow and take on new challenges. During my time as president of UPS Supply Chain Solutions, I integrated over 20 acquisitions that became UPS Supply Chain Solutions. I steered UPS’s entry into the health care industry and created the mantra, “It’s a patient, not a package. ®” With the ability to see a clear vision of the changing business landscape, the passion to develop strategies, tactics, and metrics to drive desired results, and the passion to develop the Best, The Brightest, Most Informed, and Best People in the industries they serve.
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